faq

FAQs

You want to feel comfortable and confident with your alarm or security system.

So if you have any questions about our products, people or services, you may find the answer in our FAQs.

My ICU2 alarm requires a reset, what do I do?
What happens when my alarm is activated?
When will the Police be called if I have an alarm activation?
How can I obtain a police response for my alarm system?
Will false activations affect my Police Response?
How long does my battery backup last in the event of a power fail?
I’m thinking about changing my telephone provider, will it affect my alarm system?
Can I add additional devices to my existing alarm systems and how do I go about doing so?
Can I order a single alarm keyfob?
How long does it take to receive an order of alarm keyfobs?
Is my smoke detector also a carbon monoxide detector?
For insurance purposes, what category is my alarm?
What is the length of my contract?
Do I own my alarm?
How often will I receive a maintenance visit for my alarm system?
How long does a Routine Inspection take?
How are my Engineer Physical Routine Inspection dates set?
Will I be charged a service callout fee for an Engineer or parts required?
How long will it take for an Engineer to attend?
Will I have to pay for replacement batteries on my alarm system?
Why have I received an automated system telephone call regarding alarm activation?
What information will I need to provide to be able to reset myaAlarm system via the automated system?
If I want to reset my alarm system via the automated system reset tool, what phone number do I need to call?
If I want to resetting my alarm system via the automated system, what happens if any of the information I provide is incorrect?
What is a ‘link down’?
What does “RF Supervision Fail” mean?: One or more of the sensors / detectors of your alarm may have lost communication with the system.This may be due to power loss, interference of radio frequency or possibly battery problems. Should this problem occur, contact the Customer Service Team on 01302562412.
How do I contact ICU2
What is the number for my local office for ICU2
What should I do if I’m moving property?
What should I do if I’m thinking about leaving ICU2?
What is Fire VRT?
How long does it take to put the Fire System on test?
What information will I need to be able to use the automated Fire VRT service?
What number do I call to access the automated Fire VRT service?
Could I have a fire floor plan for my commercial premises?

We usually reply with 24 hours except for weekends. All emails are kept confidential and we do not spam in any ways.

faq

FAQs

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